How long does shipping take?
Orders are processed within 1–2 business days.
Standard delivery within the United States typically takes 3–7 business days after dispatch.
If your order includes a pre-order item, shipping timelines will be communicated at checkout.

Are your products suitable for sensitive skin?
Maison Ysaliné formulations are developed with low-irritation ingredients and are designed to support the skin barrier.
They are suitable for most skin types, including sensitive skin. We recommend performing a patch test prior to full application.

What does “Foundational Care” mean?
Foundational Care refers to daily-use products formulated to cleanse, balance, and maintain skin integrity.
These products focus on barrier support, hydration, and pH balance, forming the base of consistent skincare routine.

Are your products vegan and cruelty-free?
Yes. All Maison Ysaliné products are vegan and cruelty-free.
No animal-derived ingredients are used in our formulations.

What is Vegan PDRN?
Vegan PDRN is a plant-derived bioactive designed to support skin renewal and resilience.
It functions by helping maintain skin structure and hydration, without the use of animal-sourced materials.

What is the pH level of your cleanser?
The cleanser is formulated within a pH range of 5.25–5.50, aligning with the skin’s natural acid mantle to minimize disruption and support comfort.

Do you offer returns or exchanges?
Returns may be requested within 14 days of delivery.
Due to hygiene considerations, opened or used skincare products may not be eligible for return.

What does pre-order mean?
Pre-order items are products that are not yet available for immediate shipment.
Estimated shipping dates are provided prior to purchase.
By placing a pre-order, you are reserving inventory from an upcoming release.

How should products be stored?
Store products in a cool, dry environment away from direct sunlight to maintain formulation stability.

Can these products be used during pregnancy?
Our formulations are gentle and thoughtfully composed, but we always recommend consulting with your healthcare provider before introducing new skincare during pregnancy.