Last updated: 12/12/2025

Maison Ysaline (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from maisonysaline.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages you view, the products you consider, and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.

We refer to this information as “Order Information.”

How We Use Your Personal Information

We use the Order Information to:

  • Process and fulfill orders

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or marketing communications, when consistent with your preferences

We use Device Information to help improve and optimize our Site, including analyzing customer interactions and assessing the success of our marketing efforts.

Sharing Your Personal Information

We share your Personal Information with trusted third parties who help us operate our Site and fulfill services, such as payment processors, shipping providers, and analytics partners.

We may also share your information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Cookies

We use cookies to improve your experience, remember your preferences, and analyze Site traffic. You can manage or disable cookies through your browser settings.

Your Rights

If you are a resident of certain jurisdictions (including the European Economic Area or California), you may have the right to access, correct, update, or delete your personal information.

To exercise these rights, please contact us using the information below.

Data Retention

We retain Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at:

Email: care@maisonysaline.com

How long does shipping take?
Orders are processed within 1–2 business days.
Standard delivery within the United States typically takes 3–7 business days after dispatch.
If your order includes a pre-order item, shipping timelines will be communicated at checkout.

Are your products suitable for sensitive skin?
Maison Ysaliné formulations are developed with low-irritation ingredients and are designed to support the skin barrier.
They are suitable for most skin types, including sensitive skin. We recommend performing a patch test prior to full application.

What does “Foundational Care” mean?
Foundational Care refers to daily-use products formulated to cleanse, balance, and maintain skin integrity.
These products focus on barrier support, hydration, and pH balance, forming the base of consistent skincare routine.

Are your products vegan and cruelty-free?
Yes. All Maison Ysaliné products are vegan and cruelty-free.
No animal-derived ingredients are used in our formulations.

What is Vegan PDRN?
Vegan PDRN is a plant-derived bioactive designed to support skin renewal and resilience.
It functions by helping maintain skin structure and hydration, without the use of animal-sourced materials.

What is the pH level of your cleanser?
The cleanser is formulated within a pH range of 5.25–5.50, aligning with the skin’s natural acid mantle to minimize disruption and support comfort.

Do you offer returns or exchanges?
Returns may be requested within 14 days of delivery.
Due to hygiene considerations, opened or used skincare products may not be eligible for return.

What does pre-order mean?
Pre-order items are products that are not yet available for immediate shipment.
Estimated shipping dates are provided prior to purchase.
By placing a pre-order, you are reserving inventory from an upcoming release.

How should products be stored?
Store products in a cool, dry environment away from direct sunlight to maintain formulation stability.

Can these products be used during pregnancy?
Our formulations are gentle and thoughtfully composed, but we always recommend consulting with your healthcare provider before introducing new skincare during pregnancy.