COMPLEMENTARY SHIPPING ON ORDERS OVER $100
Welcome to Maison Ysaline.
By accessing or using our website, you agree to the following Terms of Service. These terms are intended to protect both you and the Maison and to ensure a considered, transparent experience.
General Conditions
Maison Ysaline reserves the right to refuse service to anyone for any reason at any time. By using this site, you confirm that you are of legal age in your place of residence or that you have given consent for any minor dependents to use this site.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.
Products & Availability
All Maison Ysaline creations are offered subject to availability. We reserve the right to discontinue or limit quantities of any product at any time, without notice.
Descriptions, imagery, and pricing are presented with care and intention. However, minor variations in color, finish, or presentation may occur and do not constitute a defect.
Pricing & Payments
All prices are listed in [USD] unless otherwise stated and are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors without authorization.
Pre-Orders
Items designated as pre-orders are prepared in advance of release and ship according to the timelines provided at checkout. Pre-orders are considered final sale and may not be canceled, returned, or refunded once placed.
Shipping & Delivery
Shipping timelines are estimates and may vary due to factors beyond our control, including carrier delays or customs processing. Maison Ysaline is not responsible for delays once an order has been transferred to the carrier.
Please ensure all shipping information is accurate at checkout. We cannot be held responsible for orders delayed or lost due to incorrect address details.
Returns & Refunds
Our Return & Refund Policy forms part of these Terms of Service. By placing an order, you acknowledge and accept the conditions outlined in that policy.
Intellectual Property
All content on this site — including text, imagery, logos, product names, and design elements — is the exclusive property of Maison Ysaline and may not be reproduced, distributed, or used without prior written consent.
Accuracy of Information
While we strive for accuracy, Maison Ysaline does not guarantee that all information on this site is error-free or current at all times. We reserve the right to correct errors or omissions at any time without prior notice.
Limitation of Liability
Maison Ysaline shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
All products are intended for external use only and should be used as directed. Individual results may vary.
Privacy
Your submission of personal information through this site is governed by our Privacy Policy, which forms part of these Terms of Service.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Maison Ysaline operates.
Changes to These Terms
Maison Ysaline reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the site.
Contact
For questions regarding these Terms of Service, please contact our Client Care team at:
care@maisonysaline.com
How long does shipping take?
Orders are processed within 1–2 business days.
Standard delivery within the United States typically takes 3–7 business days after dispatch.
If your order includes a pre-order item, shipping timelines will be communicated at checkout.
Are your products suitable for sensitive skin?
Maison Ysaliné formulations are developed with low-irritation ingredients and are designed to support the skin barrier.
They are suitable for most skin types, including sensitive skin. We recommend performing a patch test prior to full application.
What does “Foundational Care” mean?
Foundational Care refers to daily-use products formulated to cleanse, balance, and maintain skin integrity.
These products focus on barrier support, hydration, and pH balance, forming the base of consistent skincare routine.
Are your products vegan and cruelty-free?
Yes. All Maison Ysaliné products are vegan and cruelty-free.
No animal-derived ingredients are used in our formulations.
What is Vegan PDRN?
Vegan PDRN is a plant-derived bioactive designed to support skin renewal and resilience.
It functions by helping maintain skin structure and hydration, without the use of animal-sourced materials.
What is the pH level of your cleanser?
The cleanser is formulated within a pH range of 5.25–5.50, aligning with the skin’s natural acid mantle to minimize disruption and support comfort.
Do you offer returns or exchanges?
Returns may be requested within 14 days of delivery.
Due to hygiene considerations, opened or used skincare products may not be eligible for return.
What does pre-order mean?
Pre-order items are products that are not yet available for immediate shipment.
Estimated shipping dates are provided prior to purchase.
By placing a pre-order, you are reserving inventory from an upcoming release.
How should products be stored?
Store products in a cool, dry environment away from direct sunlight to maintain formulation stability.
Can these products be used during pregnancy?
Our formulations are gentle and thoughtfully composed, but we always recommend consulting with your healthcare provider before introducing new skincare during pregnancy.
