At Maison Ysaline, every order is prepared with care and intention. We are committed to ensuring your experience is seamless from the moment your order is placed to the moment it arrives.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been prepared and dispatched, you will receive a confirmation email with tracking details. During periods of high demand or special launches, processing times may extend slightly. We appreciate your patience and understanding.

Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and selected delivery method.  Estimated delivery times are provided as a guide and begin once your order has shipped. Please note that delivery timelines may vary due to carrier delays beyond our control.

International Shipping
Maison Ysaline currently ships to select international destinations. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.

Pre-Order Shipping
Certain Maison Ysaline items may be offered as pre-orders. Pre-order items require additional preparation time and will ship within 9–12 business days, excluding processing time. All pre-orders are subject to a standard processing period of approximately 3 business days from the date the order is placed. Shipping timelines begin after processing is complete. Estimated shipping timelines for pre-orders are provided as a guide and may vary slightly depending on volume or carrier conditions. We will notify you once your order has shipped and provide tracking details.

By placing a pre-order, you acknowledge and accept the stated timelines.

Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear.

Address Accuracy
Please ensure that all shipping details are entered correctly at checkout. Maison Ysaline cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses.

Lost or Delayed Packages
If your order appears delayed or has not arrived within the expected timeframe, please contact us at care@maisonysaline.com.. We will gladly assist in resolving the matter.

Questions
For any shipping-related inquiries, please contact our Client Care team a care@maisonysaline.com.

We are always here to assist.

How long does shipping take?
Orders are processed within 1–2 business days.
Standard delivery within the United States typically takes 3–7 business days after dispatch.
If your order includes a pre-order item, shipping timelines will be communicated at checkout.

Are your products suitable for sensitive skin?
Maison Ysaliné formulations are developed with low-irritation ingredients and are designed to support the skin barrier.
They are suitable for most skin types, including sensitive skin. We recommend performing a patch test prior to full application.

What does “Foundational Care” mean?
Foundational Care refers to daily-use products formulated to cleanse, balance, and maintain skin integrity.
These products focus on barrier support, hydration, and pH balance, forming the base of consistent skincare routine.

Are your products vegan and cruelty-free?
Yes. All Maison Ysaliné products are vegan and cruelty-free.
No animal-derived ingredients are used in our formulations.

What is Vegan PDRN?
Vegan PDRN is a plant-derived bioactive designed to support skin renewal and resilience.
It functions by helping maintain skin structure and hydration, without the use of animal-sourced materials.

What is the pH level of your cleanser?
The cleanser is formulated within a pH range of 5.25–5.50, aligning with the skin’s natural acid mantle to minimize disruption and support comfort.

Do you offer returns or exchanges?
Returns may be requested within 14 days of delivery.
Due to hygiene considerations, opened or used skincare products may not be eligible for return.

What does pre-order mean?
Pre-order items are products that are not yet available for immediate shipment.
Estimated shipping dates are provided prior to purchase.
By placing a pre-order, you are reserving inventory from an upcoming release.

How should products be stored?
Store products in a cool, dry environment away from direct sunlight to maintain formulation stability.

Can these products be used during pregnancy?
Our formulations are gentle and thoughtfully composed, but we always recommend consulting with your healthcare provider before introducing new skincare during pregnancy.